نوع العمل : العمل بقسم خدمات العملاء بشركة آبعاد المعلومات (ديموفنف)
أوقات العمل : 8 ساعات يوميا - 6 أيام
مكان العمل: فرع الشركة بمدينة نصر – القاهرة - مصر
الراتب: يحدد بشكل شخصي بين المسؤول والمتقدم.
About the Job
Customer Service Agents for one of our international and well-known client, operating in the information and communication technology field. Recommended minimum one year experience considering immediately start
Essential Functions and Responsibilities:
• Offering the company services upon detailed marketing orientation
• Receiving customers’ requests
• Respond to customer inquiries through (tickets - online chat - call center)
• Registering and activating the customers’ orders
• Receiving the full deposit information and make sure of that from the customer and transferred to the billing department
• Following-up with the customer regarding his account and services
• Committing to decent manner and self-management in responding to the customers
Technical Skills (Must have):
• Excellent knowledge of Microsoft office
• Advanced internet
• Fast typing
Technical Skills (Nice to have):
• Good command of PC/spreadsheet applications
Non-Technical Skills:
• Fluent in written/spoken English
• Good communication skills both verbal & listening
• Negotiation Skills
• Team Work (Supportive, facilitator, organised, co-ordinator, deliverer, imaginative, delegator, open-minded)
• Possibly creative thinking
• Self-awareness/confidence (Purposeful, focused, reflective, perceptive, honest, self-belief, objective, realistic, balanced)
• Ability to work under pressure
• Nice to have capacity to work independently and also as a part of team
• Nice to have dedication and commitment towards work
• Analytical and rigorous attention to details
أوقات العمل : 8 ساعات يوميا - 6 أيام
مكان العمل: فرع الشركة بمدينة نصر – القاهرة - مصر
الراتب: يحدد بشكل شخصي بين المسؤول والمتقدم.
About the Job
Customer Service Agents for one of our international and well-known client, operating in the information and communication technology field. Recommended minimum one year experience considering immediately start
Essential Functions and Responsibilities:
• Offering the company services upon detailed marketing orientation
• Receiving customers’ requests
• Respond to customer inquiries through (tickets - online chat - call center)
• Registering and activating the customers’ orders
• Receiving the full deposit information and make sure of that from the customer and transferred to the billing department
• Following-up with the customer regarding his account and services
• Committing to decent manner and self-management in responding to the customers
Technical Skills (Must have):
• Excellent knowledge of Microsoft office
• Advanced internet
• Fast typing
Technical Skills (Nice to have):
• Good command of PC/spreadsheet applications
Non-Technical Skills:
• Fluent in written/spoken English
• Good communication skills both verbal & listening
• Negotiation Skills
• Team Work (Supportive, facilitator, organised, co-ordinator, deliverer, imaginative, delegator, open-minded)
• Possibly creative thinking
• Self-awareness/confidence (Purposeful, focused, reflective, perceptive, honest, self-belief, objective, realistic, balanced)
• Ability to work under pressure
• Nice to have capacity to work independently and also as a part of team
• Nice to have dedication and commitment towards work
• Analytical and rigorous attention to details
• High sense of responsibility and having
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